Polityka wysyłki

  1. Order & Shipping Plan: For all custom packaging orders, the shipping method, Incoterms, and related details are fully discussed and confirmed in writing by both parties before order finalization. We support all standard Incoterms including EXW, FOB, CIF, DAP, and DDP, and can also use your designated logistics provider or shipping method (sea/air/express/land transport) as requested.
  2. Production & Shipment Lead Time: The production lead time is determined based on order quantity, process complexity, and production schedule, and will be clearly stated in the quotation or order confirmation. After production completion and pre-shipment inspection, we will arrange shipment within the agreed time frame and provide you with the bill of lading number, tracking number, or shipping confirmation immediately.
  3. Shipping Costs, Taxes & Related Fees: Freight, insurance, import/export duties, customs clearance fees, and all other transport-related costs are to be negotiated and agreed upon by both parties during the order discussion stage, with the responsible party clearly stated in the quotation or order contract. Any additional fees not confirmed in writing in advance must be agreed upon by both parties before being implemented.
  4. Packaging & Transit Protection: All products are packed in export-standard reinforced packaging (outer cartons + inner protection + pallets/wooden frames if necessary) to minimize the risk of damage during transit. If products are damaged in transit due to improper packaging on our part, we will replace the affected items free of charge. If damage or delay is caused by rough handling by the carrier, improper loading/unloading, or force majeure (natural disasters, customs inspections, port congestion, etc.), we will fully assist you in filing claims with the carrier or relevant parties but will not bear direct liability for damages.
  5. Receipt & Dispute Resolution: Please inspect the outer packaging, quantity, and condition of the goods upon receipt. If there is damage, shortage, or non-conformity with the order, please provide clear photos, videos, or other evidence within 7 working days of receipt, and we will negotiate a solution with you based on the actual situation. No objections raised after this period will be deemed as acceptance of the goods as per the agreed standards.
  6. Delays & Force Majeure: If shipment or delivery is delayed due to production schedule adjustments, raw material supply issues, changes in customs policies, force majeure events, or other reasons not attributable to us, we will notify you immediately and assist with follow-up. We are not liable for additional losses or breach of contract caused by the above reasons.